Dear Guests, Partners and Friends,
Nice to see you again! And we very much look forward to welcoming you in our Lindner Hotels & Resorts again. Perhaps a bit different to what you are used to, but no less welcoming.
And to protect you and our staff in this unique situation and to make your trip from booking to check-out as smooth as possible we have consulted respected experts in an extensive overhaul of our ever-strict hygiene and safety standards and adapted them to these exceptional circumstances.
Our measures follow the requirements of the respective local health authorities as well as the institutional expertise of the Robert Koch institute, are always up-to-date and go beyond requirements in many points.
We are happy to inform you that together we can play a part in protecting everybody and what we are doing for your safety, your booking flexibility and of course your well-being in Lindner Hotels & Resorts. Are you up for it? Fabulous!
To make you feel happy and safe when making an online booking we have special offers, which allow you to cancel or change your reservation for free up to 6 p.m. on the day of arrival. Let’s look ahead together.
We’ll stay flexible for you!
Even if we’ll miss our small talk upon arrival: Use our digital Check-in and Check-out-System. You can print out your room card with the QR code and can chill out in your room without making a detour. The invoice is sent by e-mail. Easy!
It goes without saying that we are looking forward to each “hello, great to be here again” and not forgetting “It’s been fantastic here, can’t wait for the next time!” ❤ sounding through our Lobby! A cheery wave also often says more than a 1000 words ❤ and is always good for the soul. See you at ours soon!
The safety, health and well-being of our guests and staff are already and will always be top priority. And we’d like to play a part together with you in the fight against the spread of this virus. So if we greet you with a face mask sometimes it may be a new look, but our smile for you is just as heartfelt as always.
Wearing a face mask is compulsory for our staff in some areas (e.g. Restaurant, Bar, etc.). Show us your masks too!
Please also note that for the time being "no cash payments" are preferred in Lindner Hotels & Resorts.
Use any of the digital payment options offered in Lindner Hotels & Resorts. At the moment banks require a PIN code for the following amounts: Visa / Master Card / Giro cards: EUR 25.00; American Express: EUR 50.00.
At Lindner Hotels & Resorts you are always as digital as you want and need to be.
Of course our receptions are always manned. Sporting the new look and behind plexiglass to protect you and our staff. Room cards or keys and any pens or similar objects are disinfected for you.
We ask you to observe the social distance markings in the lobby and any other public areas, if you need to wait in line.
Squeezing into a lift is not a good thing either. And quite honestly, who wants to stand in a jam-packed lift?
Therefore we kindly ask that a maximum of two people use the lifts at Lindner Hotels & Resorts.
Of course you can also treat yourself to a little stairs workout to show your inner couch potato who’s boss.
We have increased the number of cleaning cycles per hour in our buildings and disinfected light switches, lift buttons and other surfaces in public areas.
Our online-check in KIOSK stations and credit card terminals are cleaned after each use.
You will find numerous dispensers with hospital-grade disinfectant in public areas, guest toilets and in rooms. Upon request our staff can also provide you with hand disinfectant and disposable gloves.
To avoid unnecessary contact surfaces, we have removed a few ornamental items and extra sham pillows, bedspreads and similar items from the rooms. Less is more! And as is the case in public areas, all high-touch surfaces are cleaned and disinfected for you during room cleaning.
The most important guest information can be found online via our free guest W-LAN. You can find all important and current information on the online guest ABC directory.
Of course we will continue to offer room service with snacks and drinks in most of our hotels. To this end we will leave your order at the door and pick it up from there too.
When was the last time you actually had breakfast in bed in peace? Well then!
We kindly ask for your understanding in that, as we can only offer fewer spaces in our restaurants due to social distancing rules, in some of our properties a reservation for a specific time is required. If you would like to breakfast as a family with us please let us know so that we can reserve a family table for you.
So that you can breakfast with us in peace we changed the breakfast times for you. You will be informed by our staff at time of check in, with actual breakfast possibilities.
You can enjoy our hotel breakfast to its usual high standard. Although we are currently not offering a buffet and à-la-carte service at all time or all properties, in order to maintain as best as possible the distance between our guests and staff. Depending on location we will therefore offer you a selection of “To Go” components or serve you a personal mini buffet. Similar rules also apply at lunch and dinner.
All tables are cleaned and disinfected before use and after each guest visit.
Our food and drinks are stored and processed in line with current HACCP provisions and additional official recommendations on food product safety. So to ensure maximum hygiene more single-use packaging and packed portions are required for the time being.
The use of the Fitness and Wellness areas are partly allowed again, you can also bank on suitable distance precautions and reinforced hygiene measures. Please ask at your choosen propety by phone or at front desk for more details.
Until then we shall rearrange all our equipment and loungers until you can once again relax and “let off steam” at our SPAs and fitness areas whilst observing social distancing rules, as you are accustomed to.
The SPA is essential! We see to everything.
Many things are indeed best considered, experienced and often also noted from afar! In our function and conference rooms you will still have enough space to see screens, projections or speakers AND you have significantly more space at the table to distribute papers and also to keep all snacks & beverages in view.
You will be the best and most relaxed conference guests by FAR! We make sure that the social distancing rule is observed in all areas, i.e. in the meeting room, in the break room and the entire hotel. Please ask your local contact at hotel for details and local specifications.
Focus on the important stuff: Your event!
We ensure that in all areas (i.e. conference area, break area) and of course in the entire hotel the respective official distance rules are observed. You will receive the details from your contact person at the hotel.
► Seal of hygiene
At the start of the event our guests in the meeting room shall find all surfaces cleaned and disinfected. The room is sealed and all moderation instruments such as microphones or remote controls are particularly looked after.
► Disinfectant options
We have provided your participants with sufficient disinfectant dispensers across the hotel.
► Face masks
Our staff are wearing a face mark for your and our protection. Upon request we will get these ready for your participants too – help us and wear a mask in all public areas too.
► Coffee breaks
We will ensure that our guests have enough space available during breaks. Your participants may have their own coffee break room or a defined area.
Our entire range of snacks and beverages is prepared and served under the applicable hygiene standards.
Our staff are extensively trained in and briefed on all points of hygiene. In doing so we teach them daily about current developments and possible changes.
All the above mentioned measures are reviewed and documented on an ongoing basis.
The applicable measures and processes in the hotels are continuously being updated and adapted to scientific findings.
These measures will enable us to ensure that we are prepared if need be. On one hand our staff are under strict orders to stay at home if they show the slightest symptoms of the virus. On the other hand they are trained to recognise signs in our guests that might indicate an infection. They shall address them properly, isolate and contact the local health authorities. Please therefore do not delay in informing our staff if you notice that you have symptoms.
Should an illness actually break out in the hotel any measures to protect the health and safety of said persons and the safety of all other persons at the hotel are defined in our emergency guidelines and staff are trained accordingly. Necessary equipment such as protective clothing and medical utensils are available in sufficient quantities in our hotels.