WELCOME – WE ARE GLAD THAT YOU ARE OUR GUEST

We want your vacation to be as limited as possible during this time. But just as certain. That is why we have summarized answers to the most common questions about our hygiene and safety concept. We update this information regularly and immediately as soon as there are changes. Our reception team will be happy to help you with any further questions.

Last Update: 07.09.2021

 

Are restaurants open?

 Yes. Restaurants and bars in Mallorca are open until 01:00 am. 
Also our two restaurants are open.

Our staff wears a mouth-nose protection and the tables are at least 1.5 meters apart as well as disinfected.
Guests must also wear a mouth guard until food and drinks are served.
A maximum of 12 people may sit at a table outside and 8 people per table inside.
Smoking is not allowed on the terraces / tables. Only on their own room terraces and next to the main doors.

Are shops open?

Yes. Shopping centres and shops are open.

Can I go to the beach, use the pool & wellness area and do sports?

Yes. All beaches are open during the day (beaches are closed between 24 and 6), as are golf courses and tennis courts.

Our outdoor pool is open until 8pm.

The indoor pool is open from 9am - 8pm (reduced number of people).

The saunas are open from 9am to 8pm, but only with pre-booking for a maximum of 1 person (exception: 2 people from the same household).

The fitness room is open from 8am to 7pm. Only 1 person or more from the same household may use the fitness room at the same time. Masks are compulsory!

We offer yoga and pilates. Preferably outdoors. Wearing a mask is recommended here. Wearing a mask is compulsory for indoor classes.

Is there a breakfast buffet?

Yes. Gloves and disinfectant are available at the buffet.

Will my room be cleaned?

Yes, every day. But our staff will only enter your room if no guest is inside. Please advise our reception if you wish to have NO service in your room. Of course, your room was disinfected before arrival.

Do I have to wear face mask in the hotel?

► On the Balearic Islands, wearing a mouth-nose protection is compulsory in all indoor areas. In outdoor areas, a mask must be worn wherever the minimum distance of 1.5 metres cannot be maintained.

Is the children's club open?

► Yes. A maximum of 6 people are allowed inside at any one time. Wearing a mouthguard is compulsory from the age of 6.

Can I do massage and wellness treatments?

► Yes. Our spa team will be pleased to welcome you again.

How can I pay?

We have switched to cashless payment. All major credit cards are accepted.

Anything else I need to know?

► The beaches are closed from 10pm to 6am.

What happens if I feel sick?

► Please inform our reception and stay in your room. We will call a doctor.

Will the entire hotel be quarantined in the event of a Corona case or suspicion?

No. Initially the guest is isolated in his room until the test results are available. In case the results are positive this guest is taken to another hotel which is specifically designated for those emergencies. The quarantine is then carried out there.

What do I have to consider when entering Mallorca?

► Spain requires unvaccinated persons to present a negative antigen test when entering the country. The test must not be older than 48 hours. The passport number must be written on the test result.

Fully vaccinated persons may enter without proof of testing. This applies to all people who have been immunised with the Moderna, Pfizer, Astrazeneca, Johnson, Sinopharm and Sinovac-Coronavac vaccines. The vaccination must have been carried out at least 14 days before entry. An appropriate vaccination certificate must be carried.

48 hours before entry, the digital entry form for Spain must be completed. You will receive a QR code that will be scanned upon arrival at Palma Airport.  You can find the online form here: https://www.spth.gob.es/

 

further questions

Any further questions regarding the actual Corona measures on Mallorca? Feel free to ask our reception team.

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