WELCOME – WE ARE GLAD THAT YOU ARE OUR GUEST

We want your vacation to be as limited as possible during this time. But just as certain. That is why we have summarized answers to the most common questions about our hygiene and safety concept. We update this information regularly and immediately as soon as there are changes. Our reception team will be happy to help you with any further questions.

 

Are restaurants open?

Yes. Restaurants and bars in Mallorca are open. 

Can I go to the beach, use the pool & wellness area and do sports?

Yes. All beaches are open (closed during night from 9 pm to 7 am), as well as golf courses and tennis courts. A minimum distance of 2 meters between strangers has to be maintained. The pools in the hotel are also open again (indoor and
outdoor), as well as the wellness area. The following restrictions apply:

  • Indoor pool: max. 8+2 persons at the same time (indoor pool + jacuzzi)
  • Gym: max. 2 persons at the same time
  • Sauna: max. 1 person at the same time or 2 persons belonging to one party. Please book your sauna time at the reception.

Is there a breakfast buffet?

Not in the usual way. You will find part of the food at the self-service buffet, warm dishes are served at the buffet by an employee and the rest we bring to your table.

Will my room be cleaned?

Yes, every day. But our staff will only enter your room if no guest is inside. Please advise our reception if you wish to have NO service in your room. Of course, your room was disinfected before arrival.

Do I have to wear face mask in the hotel?

► On the Balearic Islands, the use of mouth-nose protection is mandatory in all areas. Exceptions are: sports activities, by the beach, by the pool and in the nature.
Note, you also have to wear a face mask in the car if passengers are not the same family.

Can I do massage and wellness treatments?

► Yes. Our spa team will be pleased to welcome you again.

How can I pay?

We have switched to cashless payment. All major credit cards are accepted.

Anything else I need to know?

► Private meetings are restricted to max. 6 persons. There is a night curfew in Mallorca. In addition, the beaches are closed from 9 p.m. to 7 a.m. Mouth-nose protection is also mandatory in restaurants as long as you are not eating and/or drinking.

What happens if I feel sick?

► Please inform our reception and stay in your room. We will call a doctor.

Will the entire hotel be quarantined in the event of a Corona case or suspicion?

No. Initially the guest is isolated in his room until the test results are available. In case the results are positive this guest is taken to another hotel which is specifically designated for those emergencies. The quarantine is then carried out there.

What do I have to consider when entering Mallorca?

► From November 23, 2020, Spain will require a negative PCR test to be presented at the airport when entering from a risk area. The test must not be older than 72 hours (period between smear and entry), must be written in English or Spanish and has to include the same identification number (ID card, passport) that was used in the digital entry form. Children under the age of 6 years are excluded. You must also fill out the digital entry form before entering the country. You will receive a QR code that you have to show at the airport. Find the online form here: https://www.spth.gob.es/

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