WELCOME – WE ARE GLAD THAT YOU ARE OUR GUEST

We want your vacation to be as limited as possible during this time. But just as certain. That is why we have summarized answers to the most common questions about our hygiene and safety concept. We update this information regularly and immediately as soon as there are changes. Our reception team will be happy to help you with any further questions.

 

Are restaurants open?

Yes. Restaurants and bars in Mallorca are open. Our Chumbo Restaurant is open as well. The menus have been replaced by disposable place mats on which the card is printed. Our staff wear mouth-nose protection and the tables are separated with at least 1.5 meters distance and have been disinfected. Also guests have to wear a mouth-nose protection in the restaurant while waiting for food & beverages.

Can I go to the beach, use the pool & wellness area and do sports?

Yes. All beaches are open (closed during night from 9 pm to 7 am), as well as golf courses and tennis courts. A minimum distance of 2 meters between strangers has to be maintained. The pools in the hotel are also open again (indoor and
outdoor), as well as the wellness area. The following restrictions apply:

  • Indoor pool: max. 8+2 persons at the same time (indoor pool + jacuzzi)
  • Gym: max. 2 persons at the same time
  • Sauna: max. 1 person at the same time or 2 persons belonging to one party. Please book your sauna time at the reception.

Is there a breakfast buffet?

Not in the usual way. You will find part of the food at the self-service buffet, warm dishes are served at the buffet by an employee and the rest we bring to your table.

Will my room be cleaned?

Yes, every day. But our staff will only enter your room if no guest is inside. Please advise our reception if you wish to have NO service in your room. Of course, your room was disinfected before arrival.

Do I have to wear face mask in the hotel?

► On the Balearic Islands, the use of mouth-nose protection is mandatory in all areas. Exceptions are: sports activities, by the beach, by the pool and in the nature.
Note, you also have to wear a face mask in the car if passengers are not the same family.

Can I do massage and wellness treatments?

► Yes. Our spa team will be pleased to welcome you again.

How can I pay?

We have switched to cashless payment. All major credit cards are accepted.

Anything else I need to know?

► Smoking in public areas and in the hotel is strictly forbidden. Private meetings are restricted to max. 6 persons.

What happens if I feel sick?

► Please inform our reception and stay in your room. We will call a doctor.

Will the entire hotel be quarantined in the event of a Corona case or suspicion?

No. Initially the guest is isolated in his room until the test results are available. In case the results are positive this guest is taken to another hotel which is specifically designated for those emergencies. The quarantine is then carried out there.

Do I have to go into a 14-day quarantine after my return to Germany?

► No, not generally. Only if your test result is positive. 

Who needs to be tested?

► All persons who enter Germany from Mallorca. Children included.

Can I get tested before my return flight to Mallorca?

► Yes, there are various laboratories and doctors where you can have a corona test for a fee before departure. You will receive the result within 48 hours and it is valid on arrival in Germany if it is not older than 48 hours (the time of the swab counts). With this (negative) test result, you can enter Germany WITHOUT another test and can move around freely immediately.

What does the test in Mallorca cost?

► The prices vary. For our medical partners the test costs 120 EUR. Our reception desk will be happy to help you make an appointment.

Not just better. Different.

Visit us on