WELCOME – WE ARE GLAD THAT YOU ARE OUR GUEST

We want your vacation to be as limited as possible during this time. But just as certain. That is why we have summarized answers to the most common questions about our hygiene and safety concept. We update this information regularly and immediately as soon as there are changes. Our reception team will be happy to help you with any further questions.

 

Are restaurants open?

 Yes. Restaurants and bars in Mallorca are open but only until 5 pm and only terrace, the interior parts remain closed.

Our Restaurant is open as well but until 10 pm.
Due to the current Corona regulations, we regret that we are unable to offer service at the bar and by the pool (self-service is possible by the pool).

In order to comply with safety and hygiene regulations, please note our breakfast and dinner times:

- Breakfast from 7 am to 10 am and from 10 am to 12 pm. Please inform the reception the evening before which time you prefer.

- Dinner from 6 pm to 10 pm. Please book your table at the restaurant during the day (by 4 pm at the latest).

A table reservation for dinner is mandatory.

Our staff wears mouth-nose protection and the tables are separated with at least 1.5 meters distance and have been disinfected. Also guests have to wear a mouth-nose protection in the restaurant while waiting for food & beverages. A table reservation is required.

A maximum of 4 people may sit at one table (from a maximum of 2 households).

Smoking is not allowed on the terraces/tables. Only on the private room terrace and next to the main doors.

Are shops open?

Yes. Shopping centres and shops are open Monday to Saturday, but with restrictions on the number of people who can be in the shop at the same time.

Can I go to the beach, use the pool & wellness area and do sports?

Yes. All beaches are open (closed during night from 9 pm to 7 am), as well as golf courses and tennis courts. A minimum distance of 2 meters between strangers has to be maintained.

The indoor pool is open from 9 am - 8 pm (reduced number of persons).

The saunas are open from 9am - 8pm, but only with pre-booking for a maximum of 1 person (exception: 2 people from the same household).

The fitness room is open from 8am to 7pm. Only 1 person or more from the same household may use the fitness room at the same time. Masks are compulsory!

We have also set up a temporary fitness area in the outdoor spa. This is open from 8am to 7pm. Masks are not required if you can keep a safe distance from other people. Nevertheless, we recommend wearing a mask.

We offer yoga and pilates. Preferably outdoors - Wearing a mask is recommended. Wearing a mask is compulsory for indoor classes.

Is there a breakfast buffet?

Yes. Gloves and disinfectant are available at the buffet.

Will my room be cleaned?

Yes, every day. But our staff will only enter your room if no guest is inside. Please advise our reception if you wish to have NO service in your room. Of course, your room was disinfected before arrival.

Do I have to wear face mask in the hotel?

► On the Balearic Islands, the use of mouth-nose protection is mandatory in all areas. Exceptions are: outdoor sports activities and in the nature.
Note, you also have to wear a face mask in the car if passengers are not the same family.

Is the children's club open?

► Yes. Mondays to Fridays from 9 am to 5 pm. A maximum of 6 people are allowed inside at one time. Wearing a mouth protection is compulsory from the age of 6.

Can I do massage and wellness treatments?

► Yes. Our spa team will be pleased to welcome you again.

How can I pay?

We have switched to cashless payment. All major credit cards are accepted.

Anything else I need to know?

► There is a night curfew from 10 pm to 6 am. Beaches are closed from 9 pm to 7 am.

A maximum of 6 people from 2 households are allowed to meet.

Tighter restrictions apply between 26 March and 11 April: Private meetings may only take place between people living in the same household. In bars, restaurants and indoor public spaces only gatherings of a maximum of four people are allowed during this period.

What happens if I feel sick?

► Please inform our reception and stay in your room. We will call a doctor.

Will the entire hotel be quarantined in the event of a Corona case or suspicion?

No. Initially the guest is isolated in his room until the test results are available. In case the results are positive this guest is taken to another hotel which is specifically designated for those emergencies. The quarantine is then carried out there.

What do I have to consider when entering Mallorca?

► Since November 23, 2020, Spain requires a negative PCR test to be presented at the airport when entering from a risk area. The test must not be older than 72 hours (period between smear and entry), must be written in English, Spanish, French or German and has to include the same identification number (ID card, passport) that was used in the digital entry form. Children under the age of 6 years are excluded. You must also fill out the digital entry form before entering Spain. You will receive a QR code that you have to show at the airport. Find the online form here: https://www.spth.gob.es/https://www.spth.gob.es/

further questions

Any further questions regarding the actual Corona measures on Mallorca? Feel free to ask our reception team.

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