Internet, Telephone and TV


Wi-Fi is free of charge for our guests up to a speed of one gigabit.

Please select "LINDNER_GuestLAN" and accept the terms and conditions.


Dial the relevant room number to speak to other hotel guests.

For calls within Germany – Dial 0 + area code + number.

For international calls – Dial 0 + country code + area code + number.

Telephone charges

All calls for our guests are free. This excludes special service numbers involving additional charges.

Fax service

We are happy to send your fax messages (subject to charge, where appropriate). Please contact reception.

TV & Radio

  • Our TV sets are connected to a satellite system. All popular TV channels are available free of charge.
  • We also offer Sky Sport 1 for free on channel 8.
  • You can listen to various radio stations from your television.

Service from A–Z


Upon request, you can borrow a plug adapter from the hotel reception (a deposit of € 30.00 will be charged to your room and subsequently reimbursed to you once the plug adapter is returned).

Doctor & pharmacies

Staff at reception will be happy to give you advice when choosing a pharmacy/doctor.

Bath robe/towel/slippers

Please contact reception. We will be happy to bring these to your room upon request.

Iron & ironing board

You are welcome to borrow an iron and ironing board (subject to a charge, where appropriate). Please contact the hotel reception (Extension: 270).

Check out

Please vacate your room on departure day by 12:00h. If you would like to prolong your stay, please discuss this with reception.


In principle, the federal and regional regulations apply to your private and professional travel. Please inform yourself about the then valid general and local guidelines before starting your journey.

We do everything for your safety! If you have any questions, you can reach us at the following number: 0211 44755 100



Our fitness studio is open Monday to Friday from 5pm to 10pm and Saturday to Sunday from 7am to 10pm. The facility is available to you free of charge.

Photocopies & scans

If needed, please contact reception. We will be happy to show you how to photocopy and scan your documents for a fee of € 0.25 (black and white) or € 0.50 (colour).


Breakfast is served Monday to Friday from 06:30h to 10:30h and on Saturday and Sunday from 06:30h to 12:00h in our hotel restaurant.

Baggage service

To have your baggage brought to and from your room, please contact the hotel reception, our employees will be happy to help. We can store your baggage at our hotel reception if you arrive early or need to depart later than your check-out time.

Phone charger

Upon request, you can borrow a phone charger from the hotel reception (a deposit of € 30.00 will be charged to your room and subsequently reimbursed to you once the phone charger is returned).

Hygiene products

You can get selected toiletries at the hotel reception (toothbrush, shaving set, sewing kit or similar items).

Conference area

We can provide rooms with capacity for up to 220 people. Please contact the banquet department.

Lindner Nights Bonus Programme

Make the most of your stay with the Lindner Nights Bonus Programme! As a Nights member, everything you spend will be turned into points – completely free and without obligation! You can benefit from attractive rewards and free Wi-Fi in all Lindner Hotels & Resorts.


Your room amenities also include a minibar. For prices of all drinks and snacks available, please consult the list provided.

Parking spaces

The hotel’s garage offers a total of 70 parking spaces for a fee of € 22.00 per day.

Post service

You can have your post sent via the hotel reception. We will notify you if you receive post during your stay at the hotel.

May I smoke on the hotel premises? No!

We would like to advise you that, for the safety of our employees and guests, smoking is not permitted in our rooms or in the public areas of the hotel. For smoking in a non-smoking room we charge a cleaning fee of € 250.00. Thank you for your understanding.

Cleaning service

We provide a laundry service from 07:00h to 20:00h. Laundry bags can be found in your room. If you deposit your laundry at the reception by 09:00h, it will be washed and returned to you the same evening.


Our booking department is happy to take reservations for all Lindner Hotels & Resorts.

Restaurant & Bar

"Augila" restaurant:

  • Restaurant opening hours

    Mon. - Sat.: 17:30 - 21:30h (À la carte)
    Sunday is restday


  • Mon-Fri 06:30h - 10:30h
  • Sat-Sun 06:30h - 12:00h
  • View menu
  • We charge an additional € 5,00 as room service fee

"Baobab Bar":

  • Monday - Saturday: 09:00 p.m. - 11:00 p.m.
  • Sunday is restday

Reception desk

You can contact our reception 24 hours a day via the extension 100.


You can store your valuables free of charge in the safe in your room. The hotel accepts no liability for items not deposited in the safe.

Alarm service

Our reception is happy to wake you at any hour you request (Extension: 100).


Fitness area reopened on June 1st, 2021 (subject to change - depending on the legal ordinance of the city of Hamburg)

The sauna area is open daily between 4pm and 10pm. The use is free of charge.

Payment methods

We accept cash, Visa Card, Mastercard, American Express, Diners Club, JCB, as well as EC cards. If you provide a credit card as a guarantee, it is possible to book services on the house bill.

Room cards

Your room card gives you access to your room and the Fit&Well area. Please don’t forget to return it to the hotel reception upon departure.

Room cleaning

Our hotel rooms are cleaned daily from 07:00h to 18:00h.

Room service

We only offer room service during restaurant opening hours! To order drinks and meals, please dial our restaurant extension 380.

Extra bed

We will be happy to provide an extra bed for your room (subject to charge, where appropriate). Please contact reception.

Getting from A to B

Car rental


Koppelstr. 49 G, 22529 Hamburg
Tel. +49 180 6666666

Public transport

The closest train station is in Stellingen, approx. 2.5 km from the hotel. The closest U-Bahn underground station is approx. 0.2 km from the hotel. The reception team will be happy to help you with information about train connections.


If you wish to book a taxi, please speak to our staff at reception, who will be happy to help (Extension: 100).


Hamburg Airport is approx. 8 km from the hotel. For further information about getting to the airport, our reception team will be happy to assist you.

Leisure activities

Tierpark Hagenbeck

Just a stone’s throw from the hotel, dive into this unique mix of exotic animals and idyllic park areas, as well as impressive buildings and sculptures from different cultures. In addition to the many possibilities that the charming Hanseatic city of Hamburg offers you, the incomparable Tierpark Hagenbeck and the Lindner Park-Hotel Hagenbeck make for a strong "duo", when it comes to exciting as well as relaxing leisure activities. Experience Hamburg’s original animal combo – the Tierpark Hagenbeck and the Tropen-Aquarium right in the centre of Hamburg, and right next door to the hotel. You can get a 20% discount for tickets to Tierpark Hagenbeck and the Tropen-Aquarium at reception.


Hamburger City Hall is the seat of citizenship and the senate of the Free Hanseatic City of Hamburg. This architecturally magnificent building was built between 1886 and 1897. It is one of the few fully-preserved examples of Historicism in Germany. The three-wing granite and sandstone structure has a 111-metre-wide façade with a 112-metre-high middle tower as well as a copper covered roof.

St. Michaelis Kirche (Michel)

The Sankt Michaelis, also known as "Michel", is the main evangelical church in Hamburg and the most famous church in the city. It is the symbol of the city, because it is highly visible to seafarers on incoming ships. The church tower is 132.14 metres high. “Michel” is considered the most important Baroque church in northern Germany and was consecrated to the Archangel Michael, a bronze statue of whom stands above the main door. He is portrayed as the winner in the fight against Satan.

Portuguese district

The Portuguese district is an area in the southern part of the new town of Hamburg, which is a diverse harbour village with a harmonious international mix. The area considers itself an alternative to the stylised HafenCity. It sees itself rather as an idyllic village at the harbour, where a truly Mediterranean-style holiday atmosphere reigns during the summer. It’s this contrast to the HafenCity that makes the Portuguese district so charming.


The Elbphilharmonie (known as “Elphi” for short), is a concert hall that was completed in Hamburg in 2016. It’s considered to be one of the biggest, most modern and acoustically exquisite concert halls of its type in the world. The 110-metre-high building in the west of the HafenCity is located close to the jetties on the right bank of the Elbe River.

Speicherstadt & Hafencity

Speicherstadt is considered to be one of the biggest warehouse complexes founded on oak posts, and covers an area of approximately 26 hectares of the former heritage islands of Kehrwieder and Wandrahm. The complex is about 1.5 kilometres in length and 150 to 250 metres in width on the north east harbour. Since 1991, it has been under a preservation order. It has been registered as a UNESCO World Heritage Site since July 2015. In Speicherstadt you’ll also find the Miniatur Wunderland and the Hamburg Dungeon.

Hamburger Fischmarkt

Hamburg fish market is steeped in tradition, and has dealt in a little bit of everything since 1703. It’s a must for any visit to Hamburg. It attracts around 70,000 visitors to the Elbe every Sunday. There is live music and dancing here even early in the morning. 

Planten un Blomen

Between the Millerntor and the Congress Centre, the green heart of Hamburg pulsates across some 47 hectares. The name "Planten un Blomen" is from Low German and means "plants and flowers". The founder of the park, Johann Georg Christian Lehmann, planted a plane tree on 6 November 1821 – the first tree in the park, which is still standing today at the "Dammtor" entrance.

Hamburg Dungeon

The 90-minute trip through the Hamburg Dungeon is a mix of gallery, show and fairgrounds rides through 600 years of "gruesome" Hamburg history.


A wax museum that has presented important rulers in history, cultural and intellectual icons, and interesting personalities from art, culture and sport for more than 130 years.


Mini-golf and lots more in the Schwarzlicht-Erlebniswelt. The Schwarzlichtviertel provides exceptional leisure activities that are not subject to weather conditions spread out over more than 1,000 square metres.

Elbufer Blankenese

A walk along the Elbufer von Blankenese is always a worthwhile experience! The former fishing village west of Hamburg city centre is now an elegant suburb, where the villa owners enjoy peace and quiet. A walk in this area usually ends at the Leuchtturm vom Wittenbergen, a lighthouse that shows ships the way out into the North Sea. The Risse district, which is adjacent to Blankenese, houses one of UNESCO’s protected biosphere reserves. 

Niendorfer Gehege

The Niendorfer Gehege, located in the Hamburg district of Niendorf, is a leisure and holiday area, with a stock of old and partly foreign trees species. At 142 hectares, it’s the biggest woodland in the Eimsbüttel area.

Planetarium im Stadtpark

The Hamburg Planetarium is the only planetarium in Hamburg. It was established in the Hamburger Stadtpark in 1930 in what was a water tower, is now a state of the art facility since its modernisation in 2016.

"Barkassen Meyer" Harbour Tour

No other city in Europe has more bridges than Hamburg, not even Venice. In our Hanseatic city, there are about 2,400 structures that stretch over the water, canals and harbour basins. Experience the diversity and size of Hamburg Harbour through a variety of tours. Come on board and experience the breathtaking atmosphere of Hamburg from the water side. Tickets can be purchased at reception.

"Die Roten Doppelddecker" city tour

The Roten Doppeldecker (red double-deckers) have conducted city tours of Hamburg since 1978 – first with the Hamburger Hummelbahn (a shuttle with interlocking carriages), and nowadays with the beloved Cabrio-double-decker buses, which are now an indispensable part of the cityscape. Tours with an open-roof bus are particularly appealing no matter what time of year and, with a vantage point of four metres high, offer an outstanding panoramic view. The mission statement of the red double-deckers is as simple as it is inspired: To see Hamburg is to experience Hamburg. Qualified tour guides inject charm into these high quality city tours and make sightseeing around Hamburg a particularly special experience – tours are always presented live in German and English, which ensures they are original, entertaining and informative. Using a GPS-controlled audio system, we offer eight additional languages via headsets: French, Russian, Italian, Spanish, Danish, Japanese, Chinese and Arabic. Tickets can be purchased at reception.

Alster tour

Starting from Jungfernstieg, two providers offer different tours of the Alster tributary: Along with the traditional Alster-Touristik GmbH company, the Alsterdampfschiffahrt company also offers diverse tours of the Alster. Whether a classic tour from Jungfernstieg in the direction of the outer Alster; a canal tour with detours to the Rondeelteich; theatre, yoga and dinner tours; or the popular Christmas Advent tours – there’s something for everyone here.

Special features

Foreign exchange/finance

The closest bureau de change is located at the Hamburg Hauptbahnhof train station or at Hamburg Airport. The closest cash machine is located right beside the ESSO petrol station. We can also provide a payout on your credit card for a fee at reception.

Hagenbeck discount

As a hotel guest, you can purchase tickets to Tierpark Hagenbeck and the Tropen-Aquarium at reception.

Souvenirs to take home

You’ll find keepsakes for your trip in our display cabinet, which are available for purchase.

Play corner/playground

In our Restaurant Augila, our smaller guests will discover somewhere where they can play to their hearts’ content. A public playground can be found behind Tierpark Hagenbeck on the corner of Gazellenkamp and Deelwisch.


Our staff at reception will be happy to help you order bouquets of flowers or flower arrangements.


There’s a selection of snacks at reception for € 1.00 each.

Free minibar

If after your stay you leave your room as clean as when you arrived and you do not use the cleaning service, we’ll thank you by gifting you the entire contents of your minibar for free. To let us know this, write your room number on the yellow door sign that states "The minibar is on us" and hang it on the door to your room by 04:00h at the latest. On the fifth day of your stay, we will refill your minibar and clean your room.


Emergency numbers

  • Reception desk: 100
  • Police: 0 + 110
  • Fire brigade: 0 + 112

Emergency instructions

Upon arrival, we recommend that you take a few safety measures (not only in the hotel):

  • Familiarise yourself with the emergency exits on your floor.
  • Read the emergency escape route instructions on the door in your room.
  • Familiarise yourself with the location of the fire extinguishers and alarm switches on your level.
  • In the case of an emergency/fire, pull the nearest alarm switch.

Emergency exits

Please read the emergency exit information on the door of your room. The emergency exits are clearly marked.

Loss of room card

If you lose your room card, please go to reception and be ready to present your ID.

Not just better. Different.

Visit us on