Guest reviews - Lindner Congress Hotel Frankfurt

The staff is very efficient

Friendly staff

So, first of all, I'm from the U.S., travel occasionally to the EU for business, and my preferences and expectations are generally informed by 4-5 star U.S. hotels. That is, I'm used to "managed" hotels with trained staff and lots of amenities. I'm still picky about them, too. This Lindner Congress hotel in Frankfurt was...frustrating.
Here's a list of things that made me feel less comfortable than I could have been: 1. room was generally poorly designed with bad lighting and very cheap feeling, 2. staff didn't have good list of recommendations for food -- there was a great Turkish restaurant literally right around the corner that I finally found via Yelp, but hotel didn't have listed for staff to recommend (to be fair, the front desk person TRIED to be helpful, he just didn't have the resources and I fault the hotel management, not him), 3. no free purified water in the lobby -- like a water cooler or something (I like to stay hydrated), plus the front desk staff gave me attitude for asking, 4. not enough towels (they sent up more on request) and no washcloths (what is it with German hotels not having washcloths?), 5. restaurant host wasn't attentive when my boss met me for lunch and so he accidentally got a plate from a private lunch, 6. nearly everything available to eat at the hotel -- the restaurant (when it's open), bar, and room service -- is UNHEALTHY. This is really annoying because obviously I want the convenience to eat in the hotel, but there needs to be better options (not just salad, and even the salad was unhealthy). Yes, I'm from California and my standards for food are very healthy and trendy to begin with, but seriously, offer something (paleo/low-carb with lots of vegetables and protein, not fried or breaded) for your international travelers. In conclusion: the staff tried to help me with my requests, but isn't trained to the standards I'm used to at an American hotel, and there are little details that would have gone a long way to help my comfort (drinking water in lobby, washcloths). The espresso maker in the lobby was a nice convenience -- that was probably the highlight of my stay. I was glad to leave.

The room is clean and beds are comforable.

My stay at your hotel was fantastic. The room was clean and quiet, the beds are comfortable and clean, the bathroom large and the TV great and very large !! I only did not understand something .... Why was there only one pair of slippers and a single bathrobe while we were two people?

I had a great stay at hotel. I came for business, and hotel location was essential: it is a very short drive to Hochst industrial park and walking distance to Hochst city center with old city charm and great dining options. I needed to stay 4 nights, but hotel was only available for 1 night at the time I was booking. I booked another hotel for 3 nights; and put my name on a waiting list in case the room will be available. The hotel personal is absolutely fantastic. They are very knowledgable and helpful with any questions on booking the room, the shuttle, directions on getting around, etc. They contacted me when the room became available right away; and I was able to cancel my another hotel reservation without any problems and charges. It was a pure magic that I was able to stay at the Lindner for all 4 nights! It was only possible due to hotel personal sincere goal to help you in any way they can to make your stay enjoyable. I stayed in double room; it was very clean and spacious. The breakfast was very good with great choices of everything you need including hot meals. The restaurant on side has a great kitchen as well with nice options of drinks and meal. The service was great too; 3 huge TV screens make sport fans happy. Overall it was a great stay; and I would like to special thank you the personal at the reception desk for friendly attitude and the strive to help. They made my stay at the Lindner hotel smooth and enjoyable; 2 essential things for a productive business trip.

One of the worst Lindner Experiences

For 4 star, the hotel is not well maintained. Restaurant is not good. I go there only because it is close to my company location

Hello, I would say that 24 EUR for a breakfast in the quality and range you offer is simply too much. For this price I would expect more, like pancakes, cooked vegetable etc. But I would welcome lower price more than a wider range.
Also my room (140) was located above the main entrance so was very noisy. I would not mind it if the windows would filter the noise from the busy street better.
I really welcome the self-check-in available, well done. Only the scan of the QR code did not work, it accepted only the "typed" numbered code.
It is good to have an opportunity to visit the hotel pub.

Nice rooms, an excellent breakfast, friendly staff, a pleasant atmosphere.